About Freelancer

Over 10 years of customer service expertise within the hospitality industry, with extensive experience in both land-based operations and the cruise sector. Currently working in the Human Resources department onboard cruises, play a vital role in supporting crew logistics and administration. Responsibilities include assisting with disembarkation and embarkation processes, coordinating visa applications, managing flight inquiries and ticket purchases, and liaising with immigration and customs to ensure smooth compliance. Also handle document verification and the encoding of personal information into company systems with accuracy and confidentiality.

Previously, held key positions such as Sales & Reservation Manager, Receptionist, and Reception Supervisor, where built strong skills in customer relations, complaint resolution, payment handling, and organizing tour services. With a proven track record of managing guest experiences, overseeing front office operations, and resolving challenges effectively, you have developed exceptional communication, problem-solving, and organizational abilities.

career reflects a strong dedication to service excellence, operational efficiency, and cross-cultural collaboration—making you a highly adaptable professional who thrives in fast-paced, international environments.